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Shangri-La Kuala Lumpur, Kuala Lumpur
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Key details
About the Hotel
11 Jalan Sultan Ismail,
Kuala Lumpur,
Malaysia,
50250,
Kuala Lumpur Federal Territory
Shangri-La Kuala Lumpur is situated in the vibrant Kuala Lumpur City-Centre, a hub known for its upscale fashion malls and iconic landmarks like the Petronas Twin Towers. The hotel is distinguished by its combination of luxurious accommodations and a commitment to sustainability. It serves as a major access point for visitors exploring the rich cultural and business landscape of Kuala Lumpur.
Location
Conveniently located, the hotel is just a short distance from major attractions such as KLCC Park and Aquaria. Guests have easy access to local shopping centers and cultural sites within the bustling Golden Triangle. Transportation options include hotel limousine services, airport transfers, and a complimentary shuttle bus service to key destinations.
Rooms
The hotel features 662 well-appointed rooms and suites designed to provide a peaceful retreat with modern amenities. Guest accommodations include options with breathtaking views of the city or hotel gardens, along with spacious marble bathrooms. Deluxe and family suites come equipped with additional features such as children's amenities and exclusive access to the Horizon Club Lounge.
Eat & Drink
Shangri-La Kuala Lumpur offers a diverse range of dining venues, including Shang Palace for Cantonese delicacies and Arthur's Bar & Grill for international favorites. The Lemon Garden Cafe hosts a lavish buffet featuring local and international cuisines, while Zipangu specializes in authentic Japanese dishes. Guests can also enjoy afternoon teas and signature cocktails at the Lobby Lounge.
Leisure & Business
The hotel’s leisure amenities include a swimming pool with views of the Menara Tower and a well-equipped Health Club and Spa offering a variety of holistic treatments. For business travelers, the hotel provides comprehensive meeting and conference facilities, along with enhanced business amenities in designated rooms. Complimentary family activities are also available to engage guests of all ages.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Stunning Views!
The room I stayed in was incredibly spacious and offered an exceptional view of the KL Tower, which made my experience unforgettable.view full review
Relaxing Spa
I had an amazing massage at the spa; the ambiance was serene, and it truly enhanced my overall relaxation during the stay.view full review
Impressive Gym!
The gym facilities were absolutely fantastic, equipped with modern machines and a spacious layout that made my workouts enjoyable.view full review
Delicious Afternoon Tea
Afternoon tea included in the Horizon Club package was delightful, offering a wonderful selection of local snacks and fresh fruits.view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness centre
Sports trainer
Guest Parking
Electric kettle
Services
Free shuttle service
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's buffet
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Plunge pool
Sun loungers
Live entertainment
Garden area
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Massage
Room features
Air conditioning
Mini-bar
Soundproofed rooms
Sitting area
Dressing area
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Bathtub
Free toiletries
Bathroom telephone
Self-catering
Electric kettle
Media
Flat-screen TV
Direct dial telephone
AM/FM alarm clock
Room decor
Carpeted floor
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Location
11 Jalan Sultan Ismail,
Kuala Lumpur,
Malaysia,
50250,
Kuala Lumpur Federal Territory
Map view
street view
11 Jalan Sultan Ismail,
Kuala Lumpur,
Malaysia,
50250,
Kuala Lumpur Federal Territory
City landmarks
Event hall
Petronas Twin Towers
1.1
km
Mall
Suria KLCC
1.1
km
Mall
Chinatown
1.9
km
Park
KLCC Park
1.9
km
Aquarium
Aquaria
1.2
km
Market
Central Market
2.1
km
Kuala LumpurMalaysia
Dataran Merdeka
2.0
km
Park
Kuala Lumpur Bird Park
2.3
km
Kuala LumpurMalaysia
Alor Street
1.5
km
Mosque
National Mosque of Malaysia
2.1
km
Event hall
Kuala Lumpur Convention Centre
1.0
km
Museum
Islamic Arts Museum Malaysia
2.3
km
KLCC - Bukit Bintang Pedestrian Walkway
960 m
Mall
Pavilion KL
1.3
km
Garden
Perdana Botanical Gardens
2.7
km
Jalan Raja Merdeka Square
Sultan Abdul Samad Building
2.1
km
Pagoda
Sri Maha Mariamman Temple
2.3
km
Museum
Petrosains Science Discovery Centre
1.1
km
Park
KL Forest Eco Park
1.2
km
Mall
Fahrenheit 88 Shopping Mall
1.3
km
Stadium
Stadium Negara
1.3
km
Mosque
Jamek Mosque
2.7
km
Mall
Lot 10
1.3
km
Mall
Sungei Wang Plaza
1.4
km
Park
Kuala Lumpur Butterfly Park
2.1
km
Jalan Tunku Abdul Rahman
Jalan Masjid India
1.4
km
Kuala Lumpur City Centre KLCC
1.2
km
7 Jalan Bintang
Low Yat Plaza
1.6
km
Bus Station
Pudu Sentral
1.8
km
Mall
Petaling Street
2.3
km
Nearby
No 76
Dialogue in the Dark Experiential Learning Centre
320 m
Museum
Telekom Museum
470 m
Restaurants
Lemon Garden at Shangri-La Hotel
540 m
Lobby Level 11
Naughty Nuri's Life Centre
440 m
Life Centre 20 Jalan Sultan Ismail Kuala Lumpur
The Pub
10 m
Shangri-La Hotel
Shang Palace
520 m
11 Jalan Sultan Ismail Shangri-La Hotel
Lafite
520 m
11 Jalan Sultan Ismail Lobby Level
Burger Bakar Kaw Kaw
50 m
Lot 4.06 1018 Jalan Sultan Ismail L4.48
Les Oliviers Restaurant
50 m
1001 Jalan Sultan Ismail Maju Junction Mall
Arthur's Bar & Grill
160 m
11 Jalan Sultan Ismail Shangri-La Hotel Kuala Lumpur
The Bean Belt Coffee
170 m
Jalan Bangsar UG-11 KL Eco City Mall
Reviews and Ratings
Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
great location
friendly staff
expensive dining
midway between areas
8.2/10
Great
Rooms
8.4
Location
8.8
Service
8.6
Dining
8.3
Guest reviews
8.2/10
based on 11 reviews
4.5/5
based on 8501 reviews
8.9
8.9/10based on 2981 reviews
#17 of 737 hotels in Kuala Lumpur based on Tripadvisor
Denis
United Kingdom,
May
2024
9.0/10
I had a wonderful stay at the hotel with its lovely corner setting and large windows offering a great view of the city. The rooms were well-equipped and comfortable, making it a fantastic central location to explore the city easily.
Rooms
9.0
The rooms were well kitted and comfortable, just a great place to stay with being central to the city and mono rail it's just easy to get around.
Service
9.0
The staff, especially Mrs Yune Ahmad and all the Horizon Lounge team, were always smiling and helpful. They even went out of their way to return money found in my husband's trouser pocket during laundry. The receptionists were friendly and offered great breakfast selections at friendly prices.
Location
9.0
The location is absolutely perfect, close to all the famous places like the Petronas Towers and KLCC Park. While it's in a busy business district, the variety of breakfast options served was multinational and of high quality.
Dining
9.0
The lobby lounge offered a dining experience of high standards with a wide variety of choices cooked to order, available till late at night. The selection was not only delicious but also inclusive of traditional Marche products.
Facilities
9.0
The facilities were top-notch, including room service, car hire, dry cleaning, housekeeping, shops, laundry, valet parking, shuttle service, free shuttle service, welcome drink, tours, and ticket assistance.
Paul
United Kingdom,
April
2024
7.6/10
The hotel's rooms were spacious and comfortable with classic decor, though slightly outdated and with a hint of dampness. The location was serene amidst lush gardens, offering convenience to many attractions. The dining experience provided a variety of options but fell short of expectations. The facilities were well-equipped to cater to various needs.
Rooms
7.0
The room was spacious with classic decor, though slightly outdated and with a hint of dampness.
Service
9.0
The service was lovely and very accommodating, among the best I have experienced in any hotel.
Location
8.0
The location amidst lush gardens was beautifully serene and convenient for exploring nearby attractions.
Dining
6.0
The dining experience offered a variety of options but did not meet expectations.
Facilities
8.0
The hotel provided a range of facilities to meet guests' needs.
Jack
United Kingdom,
April
2024
8.2/10
The executive room was very spacious, comfortable, clean, and so cozy. The water pressure exceeded my expectations, and the bathroom was huge with amenities like a bath tab, jacuzzi, rain shower, and even a TV. The service was exceptional, with staff going out of their way to ensure everything was stocked and attended to, especially Sean Lee. The location was convenient and close to major sights like the Petronas Towers, but a bit far from the shopping street. The dining experience was superb with a wide variety of choices, including ice creams and delicious desserts. Overall, a great stay with a mixture of excellent and slightly lacking aspects.
Rooms
9.0
The executive room was very spacious, comfortable, clean, and cozy. The bathroom had luxurious amenities like a jacuzzi, rain shower, and even a TV.
Service
9.0
The service was exceptional, with attentive, kind, and helpful staff.
Location
8.0
The location was convenient and close to major sights like the Petronas Towers. Staff were willing to help and provide travel recommendations.
Dining
8.0
The dining experience was superb with a wide variety of choices, including ice creams and delicious desserts.
Facilities
7.0
Well-equipped facilities with a mixture of excellent and slightly lacking aspects.
Daniel
United States,
January
2024
8.8/10
My stay at the hotel was truly wonderful. The rooms, although a bit smaller than what I'm used to, were well-designed with luxury in mind and had convenient power plugs. The service was exceptional, with a special shout-out to Amerah, the concierge, for going above and beyond to make my stay comfortable. The location was superb, offering picturesque views of the PETRONAS Tower and being centrally located between KL Tower and PETRONAS Twin Towers. The dining experience was delightful, with a diverse selection of Asian and Western dishes. The facilities were top-notch, providing everything I needed for a relaxing stay.
Rooms
8.0
The rooms were a bit small for my preference but well-designed with luxury in mind and had convenient power plugs.
Service
9.0
The staff, especially Amerah the concierge, were extremely warm and helpful, making my stay truly memorable.
Location
9.0
The hotel's location was superb, offering picturesque views of the PETRONAS Tower and being perfectly situated between KL Tower and PETRONAS Twin Towers.
Dining
9.0
The dining experience was amazing, with a wide variety of Asian and Western choices that made my stay extra special.
Facilities
9.0
The facilities provided everything I needed for a comfortable and convenient stay.
Tom
United Kingdom,
November
2023
9.0/10
Staying at this hotel was a delightful experience. The rooms were equipped with an Nespresso machine to enjoy your favorite coffee, and the extra bed was a big bonus after a long flight. Access to the Horizon Club meant we could indulge in breakfast, afternoon tea, and happy hour. The service was top-notch, with attentive staff always ready to assist and provide excellent services. The location was perfect for exploring between the KL Tower and PETRONAS Twin Towers, offering a serene retreat after a day of sightseeing. The dining options were fantastic with a wide variety of Asian and Western choices to satisfy any craving.
Rooms
9.0
The rooms were well-equipped with an Nespresso machine and an extra bed for added comfort.
Service
9.0
The staff provided exceptional service with their attentiveness and friendly demeanor.
Location
9.0
The hotel's location was perfect for exploring the city and offered a serene atmosphere to relax in.
Dining
9.0
The dining experience was amazing, with a diverse selection of Asian and Western dishes to enjoy.
Facilities
9.0
The hotel's facilities were excellent, providing everything needed for a comfortable stay.
Joseph
United States,
September
2023
7.2/10
I had a mixed experience at this hotel. The rooms were very good and spacious, but I was allocated on a different floor, and they were looking a little tired. There was a lot of noise near my room, which was quite disruptive.
Rooms
7.0
The rooms were very good and spacious, but mine looked a little tired. However, they were still comfortable.
Service
6.0
The service was a bit of a hit and miss. On one hand, they extended our check-out time, which was great. On the other hand, I observed staff clearing dirty dishes and then serving tea/coffee without washing hands, which was off-putting.
Location
8.0
The location was very good, right in the middle where you could easily access many nearby places. It was also close to public transport and food options, making it convenient for exploring.
Dining
8.0
The dining experience was impressive with an enormous variety catering to different tastes. The brunch selection was sumptuous, but I wish they had more ambient options during breakfast.
Facilities
7.0
The facilities were convenient, with essential services like room service, car hire, laundry, and more available. However, they could use some improvement in maintaining a peaceful atmosphere.
David
United Kingdom,
September
2023
8.4/10
The hotel offers nicely equipped and very clean rooms, ideal for a comfortable stay, but they are a bit on the small side. The location is great for exploring nearby attractions, including a short walk to the Petronas Twin Towers. The dining experience is indulgent with a wide variety of food. Overall, a lovely stay with excellent service and a convenient location.
Rooms
8.0
The rooms are very nice, equipped, very clean, and comfortable.
Service
9.0
Location
9.0
The location is great for exploring nearby attractions and a short walk to the Petronas Twin Towers.
Dining
8.0
The dining experience was great with a wide variety of food.
Facilities
8.0
The facilities are well-maintained and offer great convenience.
James
United States,
August
2023
9.0/10
I stayed at this hotel with a lovely corner setting and large windows overlooking the city. The room was incredibly luxurious, equipped with thoughtful features like a Nespresso machine and a fully-kitted out kitchen. However, being on the same side of the street as a local nightclub could be noisy at times.
Rooms
9.0
The room was spacious, with a large bedroom, bathroom, lounge, and a huge walk-in wardrobe.
Service
9.0
The service was impeccable, with staff who were honest enough to inform us about finding money in my husband's trouser pocket during laundry. They were well-prepared, top-class food, and always ensuring all guests were taken care of.
Location
10.0
The location was amazing, close to all famous places like Petronas Towers and KLCC park. It was just a short walk away from various attractions and offered high-quality breakfast options.
Dining
8.0
The dining experience was delightful, offering a variety of Asian and Western options. The food was excellent, though it was noted to be a bit expensive.
Facilities
9.0
The facilities were fantastic, providing everything we needed for a comfortable stay.
Adrian
United Kingdom,
August
2023
9.0/10
My stay at the hotel was a delightful experience. The rooms were beautiful and well-appointed, typical of the usual luxury standards at Shangri-la Hotels. They were ready, clean, and comfortable, with a small platter of fruits awaiting me. The service was exceptional, with friendly and helpful staff who made me feel at home. The location was perfect, being just minutes away from key attractions like the Twin Towers and Bukit Bintang. The dining experience left me in awe with the stunning rooms and amazing flavors. However, the hotel's appearance looked a bit old.
Rooms
9.0
The rooms were perfect.
Service
9.5
The staff, including Zarul, were exceptional and made me feel at home.
Location
9.0
The location was very handy for KLCC shopping center and Bukit Bintang.
Dining
9.5
The dining experience was wow, the best in looks and taste.
Facilities
9.0
The facilities in the horizon club were excellent.
Bill
United Kingdom,
August
2023
8.6/10
I had a pleasant stay at the hotel. The rooms were comfortable, providing a good night's rest with a very cozy bed and a nice view. The service was exceptional, especially from Lee, the receptionist who made our stay one of the best in 2019 with prompt and conscientious assistance. The location was excellent, just a short walk away from the Petronas Towers and other tourist attractions. The dining experience was top-notch, although a bit on the expensive side. Overall, a great value for money choice with a few minor drawbacks.
Rooms
8.0
The rooms are comfortable, making for a good night's rest with a very comfortable bed and nice view.
Service
9.0
The service was wonderful, the staff were helpful, pleasant, and attentive.
Location
9.0
The location is excellent, just a short walk away from Petronas Towers and other tourist attractions.
Dining
8.0
The dining experience was top-notch, being a perfect entree to the night ahead.
Facilities
9.0
The facilities were impressive with a range of amenities to enhance our stay.
great location
expensive dining
Sid
United Kingdom,
June
2023
8.8/10
I absolutely loved my stay at this hotel! The rooms were spacious, offering a charming view of the city, and had a cozy kitchenette and dining area. The service was exceptional, with friendly staff who made my experience delightful. The location was perfect, close to main attractions and convenient for exploring. The dining options were fantastic, especially the variety available in the club lounge. The facilities were top-notch, making my stay even more enjoyable.
Rooms
9.0
My room was quite spacious and had an amazing view of the city. The presence of a kitchenette and dining area added a nice touch to the overall experience.
Service
8.0
The staff were wonderful, friendly, and very helpful. I particularly enjoyed the afternoon tea and cocktail hour offerings. However, some staff may require retraining in customer service skills.
Location
9.0
The hotel's location was excellent for my needs, close to the main attractions and within easy reach of a convenient rail station. It was just a short taxi ride away from the malls.
Dining
9.0
The dining experience was fantastic, with plenty of delicious options available. The club lounge offered great variety and choices, making meals enjoyable.
Facilities
9.0
The facilities at the hotel were fantastic, adding to the overall comfort and convenience of my stay.
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